{"id":52,"date":"2017-06-14T12:14:33","date_gmt":"2017-06-14T15:14:33","guid":{"rendered":"https:\/\/wp.ufpel.edu.br\/sei\/?page_id=52"},"modified":"2026-07-20T16:33:02","modified_gmt":"2026-07-20T19:33:02","slug":"contato","status":"publish","type":"page","link":"https:\/\/wp.ufpel.edu.br\/sei\/?page_id=52","title":{"rendered":"Fale Conosco"},"content":{"rendered":"<p><!-- P\u00e1gina interna: Fale Conosco --><\/p>\n<div class=\"sei-interna\">\n<section class=\"sei-interna__intro\" aria-labelledby=\"sei-contato-titulo\">\n<p class=\"sei-interna__eyebrow\">Atendimento SEI UFPel<\/p>\n<h2 id=\"sei-contato-titulo\">Como podemos ajudar?<\/h2>\n<p>Consulte o canal mais adequado ou envie sua mensagem pelo formul\u00e1rio. Informa\u00e7\u00f5es claras sobre o problema ajudam a tornar o atendimento mais r\u00e1pido.<\/p>\n<\/section>\n<nav class=\"sei-interna__atalhos\" aria-label=\"Nesta p\u00e1gina\">\n    <a href=\"#atendimento\">Canais de atendimento<\/a><br \/>\n    <a href=\"#encaminhamento\">Para onde encaminhar<\/a><br \/>\n    <a href=\"#formulario\">Enviar mensagem<\/a><br \/>\n  <\/nav>\n<section id=\"atendimento\" class=\"sei-interna__secao\">\n<div class=\"sei-interna__cabecalho\">\n<p class=\"sei-interna__eyebrow\">N\u00facleo de Documenta\u00e7\u00e3o e Arquivo<\/p>\n<h2>Canais de atendimento<\/h2>\n<\/p><\/div>\n<div class=\"sei-interna__cards\" aria-label=\"Contatos do suporte SEI UFPel\">\n<article class=\"sei-interna__card\">\n        <span class=\"dashicons dashicons-email-alt\" aria-hidden=\"true\"><\/span><\/p>\n<p class=\"sei-interna__eyebrow\">E-mail<\/p>\n<h3><a href=\"mailto:sei@ufpel.edu.br\">sei@ufpel.edu.br<\/a><\/h3>\n<p>Canal de suporte aos usu\u00e1rios do SEI na Universidade.<\/p>\n<\/article>\n<article class=\"sei-interna__card\">\n        <span class=\"dashicons dashicons-phone\" aria-hidden=\"true\"><\/span><\/p>\n<p class=\"sei-interna__eyebrow\">Telefones<\/p>\n<h3><a href=\"tel:+555332844090\">(53) 3284-4090<\/a><\/h3>\n<p>Tamb\u00e9m dispon\u00edvel pelo n\u00famero <a href=\"tel:+555332843941\">(53) 3284-3941<\/a>.<\/p>\n<\/article>\n<article class=\"sei-interna__card\">\n        <span class=\"dashicons dashicons-location\" aria-hidden=\"true\"><\/span><\/p>\n<p class=\"sei-interna__eyebrow\">Endere\u00e7o institucional<\/p>\n<h3>Campus Anglo<\/h3>\n<p>Rua Gomes Carneiro, 01 \u2014 Centro<br \/>Pelotas\/RS \u2014 CEP 96010-610<\/p>\n<\/article>\n<article class=\"sei-interna__card\">\n        <span class=\"dashicons dashicons-editor-help\" aria-hidden=\"true\"><\/span><\/p>\n<p class=\"sei-interna__eyebrow\">Resposta imediata<\/p>\n<h3><a href=\"https:\/\/wp.ufpel.edu.br\/sei\/?page_id=654\">Consulte a p\u00e1gina Ajuda<\/a><\/h3>\n<p>Encontre respostas sobre acesso, processos, documentos e assinaturas.<\/p>\n<\/article><\/div>\n<\/section>\n<section id=\"encaminhamento\" class=\"sei-interna__secao sei-interna__secao--azul\">\n<div class=\"sei-interna__cabecalho\">\n<p class=\"sei-interna__eyebrow\">Atendimento direcionado<\/p>\n<h2>Para onde encaminhar sua d\u00favida?<\/h2>\n<\/p><\/div>\n<div class=\"sei-interna__cards\" aria-label=\"Orienta\u00e7\u00e3o de canais por tipo de d\u00favida\">\n<article class=\"sei-interna__card\">\n        <span class=\"dashicons dashicons-lock\" aria-hidden=\"true\"><\/span><\/p>\n<h3>Acesso e funcionamento do SEI<\/h3>\n<p>Para falhas de acesso, permiss\u00f5es, autentica\u00e7\u00e3o e dificuldades no sistema, procure o suporte do SEI \u2014 NUDOC.<\/p>\n<\/article>\n<article class=\"sei-interna__card\">\n        <span class=\"dashicons dashicons-randomize\" aria-hidden=\"true\"><\/span><\/p>\n<h3>Fluxo e documentos do processo<\/h3>\n<p>Consulte primeiro a <a href=\"https:\/\/wp.ufpel.edu.br\/sei\/?page_id=787\">Base de Conhecimento<\/a> ou o gestor respons\u00e1vel pelo processo ou servi\u00e7o.<\/p>\n<\/article>\n<article class=\"sei-interna__card\">\n        <span class=\"dashicons dashicons-clipboard\" aria-hidden=\"true\"><\/span><\/p>\n<h3>Novo tipo, formul\u00e1rio ou modelo<\/h3>\n<p>Solicite orienta\u00e7\u00e3o ao <a href=\"https:\/\/wp.ufpel.edu.br\/cti\/servicos\/gestao-do-sei\/\" target=\"_blank\" rel=\"noopener\">Escrit\u00f3rio de Processos<\/a>.<\/p>\n<\/article>\n<article class=\"sei-interna__card\">\n        <span class=\"dashicons dashicons-universal-access\" aria-hidden=\"true\"><\/span><\/p>\n<h3>Usu\u00e1rio externo<\/h3>\n<p>Utilize a <a href=\"https:\/\/sei.ufpel.edu.br\/sei\/controlador_externo.php?acao=usuario_externo_logar&amp;id_orgao_acesso_externo=0\" target=\"_blank\" rel=\"noopener\">\u00e1rea pr\u00f3pria de acesso externo<\/a> para cadastro e entrada.<\/p>\n<\/article><\/div>\n<\/section>\n<section id=\"formulario\" class=\"sei-interna__secao\">\n<div class=\"sei-interna__cabecalho\">\n<p class=\"sei-interna__eyebrow\">Mensagem on-line<\/p>\n<h2>Envie sua solicita\u00e7\u00e3o<\/h2>\n<\/p><\/div>\n<div class=\"sei-interna__texto\">\n<p>Preencha seu nome, e-mail, assunto e uma descri\u00e7\u00e3o objetiva. Antes de enviar, confira se o endere\u00e7o eletr\u00f4nico informado est\u00e1 correto.<\/p>\n<\/p><\/div>\n<div class=\"sei-contato-formulario\">\n      \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f466-o1\" lang=\"pt-BR\" dir=\"ltr\" data-wpcf7-id=\"466\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/sei\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F52#wpcf7-f466-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formul\u00e1rios de contato\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"466\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"pt_BR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f466-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Seu nome (obrigat\u00f3rio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Seu e-mail (obrigat\u00f3rio)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Assunto<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Sua mensagem<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"53\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n    <\/div>\n<\/section>\n<section class=\"sei-interna__secao sei-interna__secao--azul\">\n<div class=\"sei-interna__cabecalho\">\n<p class=\"sei-interna__eyebrow\">Antes de enviar<\/p>\n<h2>Ajude-nos a entender o problema<\/h2>\n<\/p><\/div>\n<ul class=\"sei-interna__beneficios\">\n<li>Informe a unidade em que voc\u00ea est\u00e1 trabalhando no SEI.<\/li>\n<li>Descreva o que tentou fazer e em qual etapa ocorreu o problema.<\/li>\n<li>Inclua o n\u00famero do processo somente quando ele for necess\u00e1rio ao atendimento.<\/li>\n<li>Se houver mensagem de erro, informe o texto exibido ou envie uma captura de tela quando solicitado.<\/li>\n<li>Nunca informe sua senha, c\u00f3digo de autentica\u00e7\u00e3o ou outra credencial de acesso.<\/li>\n<li>N\u00e3o encaminhe documentos sigilosos pelo formul\u00e1rio.<\/li>\n<\/ul>\n<div class=\"sei-interna__cta\">\n<div>\n<p class=\"sei-interna__eyebrow\">Talvez sua resposta j\u00e1 esteja publicada<\/p>\n<h3>Consulte as perguntas frequentes<\/h3>\n<p>A p\u00e1gina Ajuda re\u00fane orienta\u00e7\u00f5es sobre os problemas mais comuns.<\/p>\n<\/p><\/div>\n<p>      <a class=\"sei-interna__botao\" href=\"https:\/\/wp.ufpel.edu.br\/sei\/?page_id=654\"><br \/>\n        Acessar Ajuda<br \/>\n        <span class=\"dashicons dashicons-arrow-right-alt\" aria-hidden=\"true\"><\/span><br \/>\n      <\/a>\n    <\/div>\n<\/section>\n<section class=\"sei-interna__relacionados\" aria-labelledby=\"sei-contato-relacionados\">\n<h2 id=\"sei-contato-relacionados\">Materiais de apoio<\/h2>\n<div class=\"sei-interna__links\">\n      <a href=\"https:\/\/wp.ufpel.edu.br\/sei\/?page_id=654\">Ajuda<\/a><br \/>\n      <a href=\"https:\/\/wp.ufpel.edu.br\/sei\/?page_id=787\">Base de Conhecimento<\/a><br \/>\n      <a href=\"https:\/\/wp.ufpel.edu.br\/sei\/?page_id=149\">Guias e Manuais<\/a>\n    <\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Atendimento SEI UFPel Como podemos ajudar? Consulte o canal mais adequado ou envie sua mensagem pelo formul\u00e1rio. Informa\u00e7\u00f5es claras sobre o problema ajudam a tornar o atendimento mais r\u00e1pido. Canais de atendimento Para onde encaminhar Enviar mensagem N\u00facleo de Documenta\u00e7\u00e3o e Arquivo Canais de atendimento E-mail sei@ufpel.edu.br Canal de suporte aos usu\u00e1rios do SEI na [&hellip;]<\/p>\n","protected":false},"author":765,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wp.ufpel.edu.br\/sei\/index.php?rest_route=\/wp\/v2\/pages\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.ufpel.edu.br\/sei\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.ufpel.edu.br\/sei\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.ufpel.edu.br\/sei\/index.php?rest_route=\/wp\/v2\/users\/765"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.ufpel.edu.br\/sei\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=52"}],"version-history":[{"count":4,"href":"https:\/\/wp.ufpel.edu.br\/sei\/index.php?rest_route=\/wp\/v2\/pages\/52\/revisions"}],"predecessor-version":[{"id":2021,"href":"https:\/\/wp.ufpel.edu.br\/sei\/index.php?rest_route=\/wp\/v2\/pages\/52\/revisions\/2021"}],"wp:attachment":[{"href":"https:\/\/wp.ufpel.edu.br\/sei\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}