{"id":15861,"date":"2020-08-10T15:51:54","date_gmt":"2020-08-10T18:51:54","guid":{"rendered":"https:\/\/wp.ufpel.edu.br\/progep\/?page_id=15861"},"modified":"2025-06-30T13:43:51","modified_gmt":"2025-06-30T16:43:51","slug":"capacita-na-web-sistema-de-atendimento-ufpel","status":"publish","type":"page","link":"https:\/\/wp.ufpel.edu.br\/progep\/capacita-na-web-sistema-de-atendimento-ufpel\/","title":{"rendered":"Capacita\u00e7\u00e3o: Capacita na web: Sistema de Atendimento UFPEL"},"content":{"rendered":"<p><strong>Facilitadores: <\/strong>Diorgenes Yuri Leal da Rosa; Rafael Padilha da Silva; Tiago Camargo Al-Alam; Pablo de Chiaro Rosa<\/p>\n<p><strong>Data:<\/strong> 21\/08\/2020 (sexta-feira)<\/p>\n<p><strong>Hora:\u00a0<\/strong>das 14h30min \u00e0s 15h30min<\/p>\n<p><strong>Realiza\u00e7\u00e3o:<\/strong>\u00a0plataforma Webconf da UFPel (na modalidade\u00a0<em>on-line)<\/em><\/p>\n<p style=\"text-align: justify\"><strong>Ementa: <\/strong>Reflex\u00e3o sobre o novo modelo online de atendimento ao p\u00fablico interno e externo na UFPEL. Exposi\u00e7\u00e3o dos benef\u00edcios do uso de uma ferramenta de gest\u00e3o de atendimentos. An\u00e1lise do fluxo de a\u00e7\u00f5es poss\u00edveis no atendimento online. Demonstra\u00e7\u00e3o das principais funcionalidades do ambiente\u00a0<a href=\"https:\/\/atendimento.ufpel.edu.br\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/atendimento.ufpel.edu.br<\/a>, tais como: base de conhecimento; registro das atividades (notas internas); estat\u00edsticas de atendimentos e relat\u00f3rios; respostas pr\u00e9-configuradas; busca avan\u00e7ada; encaminhamento de demandas entre unidades organizacionais. Rela\u00e7\u00e3o dos procedimentos relativos \u00e0 ades\u00e3o da ferramenta por parte das organiza\u00e7\u00f5es da UFPEL<strong>.<\/strong><\/p>\n<p><strong>P\u00fablico Alvo<\/strong>: Servidores docentes e TAE\u2019s ativos*<\/p>\n<p><strong>Per\u00edodo de inscri\u00e7\u00e3o<\/strong>: 10\/08 a 19\/08\/2020<\/p>\n<p><strong>Divulga\u00e7\u00e3o das inscri\u00e7\u00f5es homologadas<\/strong>: 20\/08**, nesta p\u00e1gina.<\/p>\n<p>* Considerando a Pol\u00edtica Nacional de Desenvolvimento de Pessoas, conforme Decreto n\u00ba 9.991\/19, somente ser\u00e3o certificados os servidores p\u00fablicos ativos pertencentes ao Quadro Efetivo da UFPel.<\/p>\n<p>** Quando da homologa\u00e7\u00e3o das inscri\u00e7\u00f5es, os selecionados receber\u00e3o e-mail com instru\u00e7\u00f5es de acesso \u00e0 sala de Webconf da UFPel.<\/p>\n<p><strong><span style=\"color: #ff6600\"><a style=\"color: #ff6600\" href=\"https:\/\/wp.ufpel.edu.br\/progep\/files\/2020\/08\/homologa_inscritos_-SISTEMA-DE-ATENDIMENTO.pdf\">INSCRI\u00c7\u00d5ES HOMOLOGADAS<\/a><\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Facilitadores: Diorgenes Yuri Leal da Rosa; Rafael Padilha da Silva; Tiago Camargo Al-Alam; Pablo de Chiaro Rosa Data: 21\/08\/2020 (sexta-feira) Hora:\u00a0das 14h30min \u00e0s 15h30min Realiza\u00e7\u00e3o:\u00a0plataforma Webconf da UFPel (na modalidade\u00a0on-line) Ementa: Reflex\u00e3o sobre o novo modelo online de atendimento ao p\u00fablico interno e externo na UFPEL. Exposi\u00e7\u00e3o dos benef\u00edcios do uso de uma ferramenta de [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15861","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Capacita\u00e7\u00e3o: Capacita na web: Sistema de Atendimento UFPEL - Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wp.ufpel.edu.br\/progep\/capacita-na-web-sistema-de-atendimento-ufpel\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Capacita\u00e7\u00e3o: Capacita na web: Sistema de Atendimento UFPEL - Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP\" \/>\n<meta property=\"og:description\" content=\"Facilitadores: Diorgenes Yuri Leal da Rosa; Rafael Padilha da Silva; Tiago Camargo Al-Alam; Pablo de Chiaro Rosa Data: 21\/08\/2020 (sexta-feira) Hora:\u00a0das 14h30min \u00e0s 15h30min Realiza\u00e7\u00e3o:\u00a0plataforma Webconf da UFPel (na modalidade\u00a0on-line) Ementa: Reflex\u00e3o sobre o novo modelo online de atendimento ao p\u00fablico interno e externo na UFPEL. 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