{"id":11101,"date":"2017-04-25T10:53:31","date_gmt":"2017-04-25T13:53:31","guid":{"rendered":"https:\/\/wp.ufpel.edu.br\/progep\/?page_id=11101"},"modified":"2025-06-30T13:16:49","modified_gmt":"2025-06-30T16:16:49","slug":"curso-atendimento-ao-publico","status":"publish","type":"page","link":"https:\/\/wp.ufpel.edu.br\/progep\/curso-atendimento-ao-publico\/","title":{"rendered":"Capacita\u00e7\u00e3o: Curso: Atendimento ao P\u00fablico"},"content":{"rendered":"<p><strong>Modalidade:<\/strong> presencial<\/p>\n<p><strong>Carga Hor\u00e1ria:<\/strong> 32 horas<\/p>\n<p><strong>S\u00famula do Programa:<\/strong> <strong>M\u00f3dulo I<\/strong>: A postura do servidor p\u00fablico; A valoriza\u00e7\u00e3o profissional e pessoal do servidor; O papel do servidor p\u00fablico nas institui\u00e7\u00f5es; A otimiza\u00e7\u00e3o do uso do telefone; Percep\u00e7\u00e3o x atendimento; O relacionamento no trabalho; A comunica\u00e7\u00e3o e suas implica\u00e7\u00f5es; As normas para um bom atendimento; A \u00e9tica no servi\u00e7o p\u00fablico. <strong>M\u00f3dulo II<\/strong>: O que \u00e9 defici\u00eancia?; Breve contexto hist\u00f3rico da defici\u00eancia e seus paradigmas; Marcos legais, pol\u00edticos e pedag\u00f3gicos da Inclus\u00e3o; Diversidade, acessibilidade e inclus\u00e3o: um mundo com lugar para todos!; O respeito \u00e0s pessoas com defici\u00eancia; Programa INCLUIR \u2013 Acessibilidade na educa\u00e7\u00e3o superior; O direito das pessoas com defici\u00eancia \u00e0 educa\u00e7\u00e3o superior; Acessibilidade e Inclus\u00e3o na UFPel; Orienta\u00e7\u00f5es para bem atender as pessoas com defici\u00eancia.<\/p>\n<p><strong>P\u00fablico alvo:<\/strong> servidores em geral, que em fun\u00e7\u00e3o de suas atividades, tenham a necessidade frequente de interagir com o p\u00fablico, tanto interno quanto externo.<\/p>\n<p><strong>N\u00famero de Vagas:<\/strong> 13<\/p>\n<p><strong>Ministrantes:<\/strong> Albio Ferreira da Costa, Maria Helena Concei\u00e7\u00e3o Silveira e Mirian Pereira Bohrer<\/p>\n<p><strong>Per\u00edodo:<\/strong> de 5 a 30 de maio, somente \u00e0s ter\u00e7as e sextas-feiras<\/p>\n<p><strong>Hor\u00e1rio:<\/strong> das 8 \u00e0s 12 horas<\/p>\n<p><strong>Local:<\/strong>\u00a0Ter\u00e7as-feiras na sala 103 e Sextas-feiras na sala 106 do antigo Salis Goulart, \u00a0Rua F\u00e9lix da Cunha, n\u00ba 510, entrada pela Rua Tiradentes<\/p>\n<p><strong>Per\u00edodo de inscri\u00e7\u00e3o:<\/strong> 25 de abril a 02 de maio de 2017<\/p>\n<p><strong>Publica\u00e7\u00e3o das inscri\u00e7\u00f5es homologadas:<\/strong> 03 de maio, nesta p\u00e1gina.<\/p>\n<p><strong><span style=\"color: #ff6600\"><a style=\"color: #ff6600\" href=\"https:\/\/wp.ufpel.edu.br\/progep\/files\/2017\/04\/homologa_inscritos-.pdf\">Listagem Inscri\u00e7\u00f5es Homologadas AQUI!<\/a><\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Modalidade: presencial Carga Hor\u00e1ria: 32 horas S\u00famula do Programa: M\u00f3dulo I: A postura do servidor p\u00fablico; A valoriza\u00e7\u00e3o profissional e pessoal do servidor; O papel do servidor p\u00fablico nas institui\u00e7\u00f5es; A otimiza\u00e7\u00e3o do uso do telefone; Percep\u00e7\u00e3o x atendimento; O relacionamento no trabalho; A comunica\u00e7\u00e3o e suas implica\u00e7\u00f5es; As normas para um bom atendimento; A [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11101","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Capacita\u00e7\u00e3o: Curso: Atendimento ao P\u00fablico - Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wp.ufpel.edu.br\/progep\/curso-atendimento-ao-publico\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Capacita\u00e7\u00e3o: Curso: Atendimento ao P\u00fablico - Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP\" \/>\n<meta property=\"og:description\" content=\"Modalidade: presencial Carga Hor\u00e1ria: 32 horas S\u00famula do Programa: M\u00f3dulo I: A postura do servidor p\u00fablico; 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