{"id":10462,"date":"2016-10-07T09:16:02","date_gmt":"2016-10-07T12:16:02","guid":{"rendered":"https:\/\/wp.ufpel.edu.br\/progep\/?page_id=10462"},"modified":"2025-06-30T13:12:19","modified_gmt":"2025-06-30T16:12:19","slug":"curso-atendimento-em-publico","status":"publish","type":"page","link":"https:\/\/wp.ufpel.edu.br\/progep\/curso-atendimento-em-publico\/","title":{"rendered":"Capacita\u00e7\u00e3o: Curso: Atendimento em P\u00fablico"},"content":{"rendered":"

Modalidade:<\/strong> presencial<\/p>\n

Carga Hor\u00e1ria:<\/strong> 32 horas<\/p>\n

Per\u00edodo:<\/strong> de 18 de outubro a 22 de novembro, somente \u00e0s ter\u00e7as e \u00e0s sextas-feiras<\/p>\n

Hor\u00e1rio:<\/strong> das 8 \u00e0s 12 horas<\/p>\n

Locais:<\/strong><\/p>\n

– dias 18\/10, 1\u00ba\/11 e 8\/11 (ter\u00e7as-feiras) \u2013 sala 101 do ICH \u2013 Rua Alberto Rosa, 154<\/p>\n

– dias 21\/10, 04\/11, 11\/11 e 18\/11 (sextas-feiras) \u2013 sala 203 Rua F\u00e9lix da Cunha, 520 \u2013 Antigo Salis Goulart<\/p>\n

– dia 22\/11 (ter\u00e7a-feira) \u2013 sala 102 Rua F\u00e9lix da Cunha, 520 \u2013 Antigo Salis Goulart<\/p>\n

P\u00fablico alvo:<\/strong> servidores que, em fun\u00e7\u00e3o de suas atividades, tenham a necessidade frequente de interagir com o p\u00fablico, tanto interno quanto externo.<\/p>\n

Programa:<\/strong><\/p>\n

M\u00f3dulo I:\u00a0<\/strong>A postura do servidor p\u00fablico;\u00a0A valoriza\u00e7\u00e3o profissional e pessoal do servidor;\u00a0O papel do servidor p\u00fablico nas institui\u00e7\u00f5es;\u00a0A otimiza\u00e7\u00e3o do uso do telefone;\u00a0Percep\u00e7\u00e3o x atendimento;\u00a0O relacionamento no trabalho;\u00a0A comunica\u00e7\u00e3o e suas implica\u00e7\u00f5es;\u00a0As normas para um bom atendimento;\u00a0A \u00e9tica no servi\u00e7o p\u00fablico.<\/p>\n

M\u00f3dulo II:\u00a0O que \u00e9 defici\u00eancia? (conceitos\/ocorr\u00eancias\/estat\u00edsticas);\u00a0Breve contexto hist\u00f3rico da defici\u00eancia e seus paradigmas;\u00a0Marcos legais, pol\u00edticos e pedag\u00f3gicos da Inclus\u00e3o;\u00a0Diversidade, acessibilidade e inclus\u00e3o: um mundo com lugar para todos!;\u00a0O respeito \u00e0s pessoas com defici\u00eancia;\u00a0Programa INCLUIR \u2013 Acessibilidade na educa\u00e7\u00e3o superior;\u00a0O direito das pessoas com defici\u00eancia \u00e0 educa\u00e7\u00e3o superior;\u00a0Acessibilidade e Inclus\u00e3o na UFPel;\u00a0Orienta\u00e7\u00f5es para bem atender as pessoas com defici\u00eancia.<\/p>\n

N\u00famero de Vagas:<\/strong> 30<\/p>\n

Ministrantes:<\/strong> Albio Ferreira da Costa, Maria Helena Concei\u00e7\u00e3o Silveira e Mirian Pereira Bohrer<\/p>\n

Per\u00edodo de Inscri\u00e7\u00f5es:<\/strong> 7 a 13 de outubro de 2016<\/p>\n

Homologa\u00e7\u00e3o das inscri\u00e7\u00f5es: <\/strong>14 de outubro de 2015, nesta p\u00e1gina.<\/p>\n

Listagem Inscri\u00e7\u00f5es Homologadas AQUI!<\/a><\/span><\/strong><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Modalidade: presencial Carga Hor\u00e1ria: 32 horas Per\u00edodo: de 18 de outubro a 22 de novembro, somente \u00e0s ter\u00e7as e \u00e0s sextas-feiras Hor\u00e1rio: das 8 \u00e0s 12 horas Locais: – dias 18\/10, 1\u00ba\/11 e 8\/11 (ter\u00e7as-feiras) \u2013 sala 101 do ICH \u2013 Rua Alberto Rosa, 154 – dias 21\/10, 04\/11, 11\/11 e 18\/11 (sextas-feiras) \u2013 sala […]<\/p>\n","protected":false},"author":21,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10462","page","type-page","status-publish","hentry"],"yoast_head":"\nCapacita\u00e7\u00e3o: Curso: Atendimento em P\u00fablico - Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wp.ufpel.edu.br\/progep\/curso-atendimento-em-publico\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Capacita\u00e7\u00e3o: Curso: Atendimento em P\u00fablico - Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP\" \/>\n<meta property=\"og:description\" content=\"Modalidade: presencial Carga Hor\u00e1ria: 32 horas Per\u00edodo: de 18 de outubro a 22 de novembro, somente \u00e0s ter\u00e7as e \u00e0s sextas-feiras Hor\u00e1rio: das 8 \u00e0s 12 horas Locais: – dias 18\/10, 1\u00ba\/11 e 8\/11 (ter\u00e7as-feiras) \u2013 sala 101 do ICH \u2013 Rua Alberto Rosa, 154 – dias 21\/10, 04\/11, 11\/11 e 18\/11 (sextas-feiras) \u2013 sala […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wp.ufpel.edu.br\/progep\/curso-atendimento-em-publico\/\" \/>\n<meta property=\"og:site_name\" content=\"Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-30T16:12:19+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/curso-atendimento-em-publico\\\/\",\"url\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/curso-atendimento-em-publico\\\/\",\"name\":\"Capacita\u00e7\u00e3o: Curso: Atendimento em P\u00fablico - Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/#website\"},\"datePublished\":\"2016-10-07T12:16:02+00:00\",\"dateModified\":\"2025-06-30T16:12:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/curso-atendimento-em-publico\\\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/curso-atendimento-em-publico\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/curso-atendimento-em-publico\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Capacita\u00e7\u00e3o: Curso: Atendimento em P\u00fablico\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/#website\",\"url\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/\",\"name\":\"Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP\",\"description\":\"Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas\",\"publisher\":{\"@id\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/#organization\",\"name\":\"Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP\",\"url\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/files\\\/2025\\\/03\\\/logo-progep_atualizacao-nome_AZUL.png\",\"contentUrl\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/files\\\/2025\\\/03\\\/logo-progep_atualizacao-nome_AZUL.png\",\"width\":1080,\"height\":391,\"caption\":\"Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP\"},\"image\":{\"@id\":\"https:\\\/\\\/wp.ufpel.edu.br\\\/progep\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Capacita\u00e7\u00e3o: Curso: Atendimento em P\u00fablico - Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/wp.ufpel.edu.br\/progep\/curso-atendimento-em-publico\/","og_locale":"pt_BR","og_type":"article","og_title":"Capacita\u00e7\u00e3o: Curso: Atendimento em P\u00fablico - Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP","og_description":"Modalidade: presencial Carga Hor\u00e1ria: 32 horas Per\u00edodo: de 18 de outubro a 22 de novembro, somente \u00e0s ter\u00e7as e \u00e0s sextas-feiras Hor\u00e1rio: das 8 \u00e0s 12 horas Locais: – dias 18\/10, 1\u00ba\/11 e 8\/11 (ter\u00e7as-feiras) \u2013 sala 101 do ICH \u2013 Rua Alberto Rosa, 154 – dias 21\/10, 04\/11, 11\/11 e 18\/11 (sextas-feiras) \u2013 sala […]","og_url":"https:\/\/wp.ufpel.edu.br\/progep\/curso-atendimento-em-publico\/","og_site_name":"Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP","article_modified_time":"2025-06-30T16:12:19+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. tempo de leitura":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/wp.ufpel.edu.br\/progep\/curso-atendimento-em-publico\/","url":"https:\/\/wp.ufpel.edu.br\/progep\/curso-atendimento-em-publico\/","name":"Capacita\u00e7\u00e3o: Curso: Atendimento em P\u00fablico - Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP","isPartOf":{"@id":"https:\/\/wp.ufpel.edu.br\/progep\/#website"},"datePublished":"2016-10-07T12:16:02+00:00","dateModified":"2025-06-30T16:12:19+00:00","breadcrumb":{"@id":"https:\/\/wp.ufpel.edu.br\/progep\/curso-atendimento-em-publico\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/wp.ufpel.edu.br\/progep\/curso-atendimento-em-publico\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/wp.ufpel.edu.br\/progep\/curso-atendimento-em-publico\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/wp.ufpel.edu.br\/progep\/"},{"@type":"ListItem","position":2,"name":"Capacita\u00e7\u00e3o: Curso: Atendimento em P\u00fablico"}]},{"@type":"WebSite","@id":"https:\/\/wp.ufpel.edu.br\/progep\/#website","url":"https:\/\/wp.ufpel.edu.br\/progep\/","name":"Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP","description":"Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas","publisher":{"@id":"https:\/\/wp.ufpel.edu.br\/progep\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/wp.ufpel.edu.br\/progep\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/wp.ufpel.edu.br\/progep\/#organization","name":"Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP","url":"https:\/\/wp.ufpel.edu.br\/progep\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/wp.ufpel.edu.br\/progep\/#\/schema\/logo\/image\/","url":"https:\/\/wp.ufpel.edu.br\/progep\/files\/2025\/03\/logo-progep_atualizacao-nome_AZUL.png","contentUrl":"https:\/\/wp.ufpel.edu.br\/progep\/files\/2025\/03\/logo-progep_atualizacao-nome_AZUL.png","width":1080,"height":391,"caption":"Pr\u00f3-Reitoria de Gest\u00e3o com Pessoas - PROGEP"},"image":{"@id":"https:\/\/wp.ufpel.edu.br\/progep\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/wp.ufpel.edu.br\/progep\/wp-json\/wp\/v2\/pages\/10462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.ufpel.edu.br\/progep\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wp.ufpel.edu.br\/progep\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wp.ufpel.edu.br\/progep\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.ufpel.edu.br\/progep\/wp-json\/wp\/v2\/comments?post=10462"}],"version-history":[{"count":5,"href":"https:\/\/wp.ufpel.edu.br\/progep\/wp-json\/wp\/v2\/pages\/10462\/revisions"}],"predecessor-version":[{"id":33780,"href":"https:\/\/wp.ufpel.edu.br\/progep\/wp-json\/wp\/v2\/pages\/10462\/revisions\/33780"}],"wp:attachment":[{"href":"https:\/\/wp.ufpel.edu.br\/progep\/wp-json\/wp\/v2\/media?parent=10462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}