{"id":5155,"date":"2024-11-14T14:53:05","date_gmt":"2024-11-14T17:53:05","guid":{"rendered":"https:\/\/wp.ufpel.edu.br\/ca\/?post_type=rea_do_servidor&#038;p=5155"},"modified":"2025-02-22T11:16:54","modified_gmt":"2025-02-22T14:16:54","slug":"abertura-de-chamado-para-a-ti-tecnologia-da-informacao","status":"publish","type":"rea_do_servidor","link":"https:\/\/wp.ufpel.edu.br\/ca\/rea_do_servidor\/abertura-de-chamado-para-a-ti-tecnologia-da-informacao\/","title":{"rendered":"Abertura de chamado para a TI &#8211; Tecnologia da Informa\u00e7\u00e3o"},"content":{"rendered":"<p><iframe loading=\"lazy\" title=\"SUPORTE PARA COMPUTADORES E REDE\" width=\"720\" height=\"405\" src=\"https:\/\/www.youtube.com\/embed\/A7JHSwf4GzI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>A UFPel disp\u00f5e do &#8220;sistema de Atendimento da UFPel&#8221; utilizado por diversos setores como um canal de atendimento para os mais variados assuntos.<\/p>\n<p>Um dos assuntos de grande interesse para n\u00f3s, servidores, refere-se ao Atendimento da TI (tecnologia da informa\u00e7\u00e3o) que possibilita a abertura de chamado para manuten\u00e7\u00e3o em computadores e impressoras, formata\u00e7\u00e3o, recupera\u00e7\u00e3o de senhas, espa\u00e7o em drive, suporte para websites, seguran\u00e7a da informa\u00e7\u00e3o, manuten\u00e7\u00e3o de redes, entre outros.<\/p>\n<p>Desse modo, esse tipo de solicita\u00e7\u00e3o n\u00e3o est\u00e1 vinculada \u00e0 nenhum setor, \u00e9 uma solicita\u00e7\u00e3o individual que o servidor pode fazer para suprir sua necessidade, seja em rela\u00e7\u00e3o \u00e0 manuten\u00e7\u00e3o de computadores de salas de aula, laborat\u00f3rios, setores administrativos ou qualquer outro servi\u00e7o relacionado.<\/p>\n<p>OBS: se ap\u00f3s o servidor abrir o chamado receber retorno da TI solicitando que o equipamento seja transportado, o servidor pode fazer a solicita\u00e7\u00e3o de transporte \u00e0 secretaria seguindo \u00e0s instru\u00e7\u00f5es da\u00a0<em>&#8220;\u00e1rea do servidor &#8211; solicita\u00e7\u00e3o de trasnporte&#8221;\u00a0<\/em><strong>e nesse caso acrescentando \u00e0 informa\u00e7\u00e3o do n\u00ba do ticket aberto e o RP do equipamento.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/wp.ufpel.edu.br\/perguntas\/solicitar-atendimento\/\">ATENDIMENTO UFPEL<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p> [&hellip;]<\/p>\n","protected":false},"featured_media":5165,"menu_order":0,"template":"","class_list":["post-5155","rea_do_servidor","type-rea_do_servidor","status-publish","has-post-thumbnail","hentry","post","post-with-thumbnail","post-with-thumbnail-large"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Abertura de chamado para a TI - Tecnologia da Informa\u00e7\u00e3o &#8211; Centro de Artes UFPEL<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wp.ufpel.edu.br\/ca\/rea_do_servidor\/abertura-de-chamado-para-a-ti-tecnologia-da-informacao\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Abertura de chamado para a TI - Tecnologia da Informa\u00e7\u00e3o &#8211; 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